White List Instructions

How to Whitelist Email from Grounded in Truth Company

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Many email service providers use software to block unwanted spam email. Sometimes these programs inadvertently block mail that you want to receive, such as your Grounded in Truth newsletter. To ensure that you continue to receive emails from Grounded in Truth in your inbox, add our email address (info@groundedintruthco.com) to your email white list to ensure the best chance of receiving our content and updates.

Why is white listing important?

Unsolicited and undesired advertising email, known commonly as spam, has become a major problem. It has become such a problem that all major email providers (Hotmail, Gmail, Yahoo Mail, AOL Mail, etc.) are now using filtering software to block spam email. Grounded in Truth Company fully supports these efforts, but filtering software is far from perfect. These tools often block e-mail that you have requested, but that fits somebody else's idea of what spam looks like. Every now and then, filtering programs and black lists will inadvertently flag messages from email senders, such as Grounded in Truth, as spam. These false positives can prevent you from receiving your Grounded in Truth newsletter. You can tell your email provider that you always want to receive your Grounded in Truth newsletter by adding our email address (info@groundedintruthco.com) to your white list. A white list is simply a pre-approved list of email addresses or domain names that you want to receive email from.

How do I white list email from Grounded in Truth?

Every email provider has a different process for adding an email address or domain name to your white list. Below are instructions for the most popular email providers. If your email provider isn't listed, please contact your provider for specific instructions.

Gmail

In your Gmail inbox:

  1. Locate an email from info@groundedintruthco.com (ex. one of your newsletters) and drag this email to the “Primary” tab of your inbox.
  2. A popup will ask you “The conversation has been moved to 'Primary'. Do this for future messages from info@groundedintruthco.com?”. Click “Yes”. You will see that our emails will go to your primary folder in the future.

Hotmail/Outlook.com

In your inbox:

  1. Select Options from the top right (the gear icon next to the question mark).
  2. Under “Junk email” select the “Safe senders” link.
  3. In the space provided, enter the domain name “groundedintruthco.com" (the domain we send email from). Press “enter” or click the + icon to add our domain to your safe senders list.
  4. Click the “Save” icon at the top of the page. That's it!

The 2018 Hotmail/Outlook.com

In your inbox:

  1. Select Settings from the top right (the gear icon). In the list that drops down, click “View Full Settings.”
  2. Select “Junk email” from the list on the left.
  3. Scroll down to “Safe Senders” and enter the domain name “groundedintruthco.com” (the domain we send email from). Click the “Add” button to add our domain to your safe senders list.
  4. Click the “Save” icon at the top of the page. That's it!

Yahoo! Mail

In your Yahoo contacts list:

  1. Click the “New Contact” link in the top left.
  2. Enter “Grounded in Truth Company” as the first name and last name of the contact. Enter “info@groundedintruthco.com” as the contact's email address.
  3. Click the “Save” button at the bottom of the page.

AOL Webmail

In your AOL inbox:

  1. Click the “Contacts” link on the left side of the screen.
  2. Click the “New Contact” link on the top left.
  3. Enter “Grounded in Truth Company” as the first name and last name of the contact. Enter “info@groundedintruthco.com” as contact's email address.
  4. Click “Add Contact.”

Outlook 2003 & Later

  1. Right-click on the message in your inbox.
  2. Select “Junk E-mail” from the menu.
  3. Click “Add Sender to Safe Senders List.”

Other Email Service Providers

  • Add the following email address to your Address Book or Contacts: info@groundedintruthco.com
  • For instructions that are specific to your email provider or ISP, please contact your email provider or ISP directly.